FREQUENTLY ASKED QUESTIONS
All You Need to Know
HOW DO I PLACE MY ORDER?
The first step is to fill out the order form found on the top right of this website. Once I have received this, I will send you a invoice that contains a summary of what you need done, shipping and payment instructions.
IS A REHEEL INCLUDED IN A FULL OR HALF SOLE RESOLE?
No, you must pay for a reheel separately. This is because it is not always necessary to do a reheel whilst resoling. For example, someone may want only a half sole swapped out whilst the heel still has plenty of wear left.
WHICH PAYMENT METHODS DO YOU ACCEPT?
Paypal or Bank Transfer
HOW MUCH IS RETURN SHIPPING?
Shipping costs depend on how many pairs of shoes/boots you post. The first pair is $20, and from there every other pair adds $10. For example, Two pairs will cost $30, Three pairs $40 and so forth. All shipping is done via AusPost tracked and signed for on delivery; This is for security and safety.
International customers please contact me first for a quote.
IS EVERYTHING IN STOCK?
Yes and no. Small things like topys and toe plates will be kept on hand, however things like heels and soles that come in different sizes and colours will be ordered as required. This just helps me from overstocking unnecessarily.
WHAT IS THE TURNAROUND TIME FOR REPAIRS?
Once I receive your shoes I will be able to give you a better time frame. Turn around time averages around 1 week excluding shipping. If any delays arise, you will be updated as necessary.
WHAT TYPE OF SHOES CAN YOU REPAIR?
I can repair almost any type of quality footwear (GYW, Stitchdown etc). I only work on shoes that are originally meant to be recrafted. Not all footwear is made to/can be repaired; hence the order form for me to gauge.
WHAT ARE YOU ABLE TO CUSTOMISE WHILE REPAIRING MY SHOES?
Small customisations can be arranged in the order form. This can vary from changing a heel block to a woodsman heel, changing the sole stitch colour, dyeing a leather sole a colour or even shortening leather shoe laces. If there is anything you think you would like changed please explain it in the order form. If for any reason I can't do what you have asked I will let you know.
IF YOU HAVEN'T FOUND THE ANSWER TO YOUR QUESTION HERE, PLEASE GET IN TOUCH.
Email me at KieranTheCobbler@gmail.com